Now accepting applications! Please read through the full description below before contacting us.
Splitrock Farm and Retreat offers guests access to 101 acres of land, which includes beautiful views of the Pacific Ocean to the southwest and Big Bear and Mount Jacinto to the northeast. Hipcamp named Splitrock its #1 Glamping site in America for 2023 and Best All Around Campground in 2024. Guests have access to 6+ miles of walking and biking trails, including the Splitrock 5K (3.12 miles) that covers most of the property and all the key features and viewpoints. Splitrock is located 5 miles from downtown Fallbrook, 14 miles from wine tasting in Temecula, and a mile east of Camp Pendleton Nature Preserve.
There are currently 32 campsites at Splitrock Farm and Retreat that are bookable via Hipcamp, Branch out Glamping and Airbnb. The campsites vary from communal tent camping to unique glamping. Preview the campsites at our website www.splitrock.camp.
As our Camp Host, you will be responsible for managing camper communications, facilitating campsite turnovers and maintenance, and providing a welcoming and supportive environment for guests. This position offers a unique opportunity to blend hospitality management with hands-on farm experience, all while enjoying the tranquility of our natural surroundings.
You may be asked to perform these tasks according to your skills, physical abilities, and interests during designated shifts, but may be asked to jump in for any of the following tasks when needed. These tasks are shared across several Camp Hosts:
- Communicate with campers before and after their arrival to provide essential information, answer questions, and ensure a smooth check-in and check-out process.
- Coordinate inquiries, reservations, and add-ons (Camp Shop, Experiences, Events) through email, phone, or online platforms, maintaining accurate records and calendars.
- Welcome guests upon arrival and provide orientation to the campground facilities and amenities.
- Monitor campground areas for cleanliness, safety, and compliance with rules and regulations, addressing any issues or concerns promptly and professionally.
- Create social media posts to promote Splitrock Farm & Retreat.
- Update the booking apps with new sites, photos, descriptions, add-ons, or other information.
- Assist with Camp Shop maintenance activities as needed, including gardening, cleaning, and facility upkeep,.
- Foster a warm and inclusive atmosphere for campers, volunteers, and community members, embodying the values of hospitality, respect, and environmental stewardship.
- Set-up and take-down tents that are rented by guests.
- Clean glamping units like Geodomes and Safari Tents, kitchen facilities, and restrooms between guest stays.
- General trails and campsite maintenance like brush clearing, weeding, digging, and raking.
- Host animal encounters for guests to interact with the goats, pigs, alpaca, chickens and other farm animals.
Qualifications:
- Previous experience in hospitality management, campground hosting, or customer service is preferred.
- Excellent communication and interpersonal skills, with the ability to engage with diverse individuals and handle guest inquiries and concerns with tact and professionalism.
- Strong organizational and multitasking abilities, with attention to detail and a commitment to delivering exceptional guest experiences.
- Passion for sustainable living, outdoor recreation, and community building.
- Ability to work independently and collaboratively in a dynamic environment.
- Willingness to participate in physical work and outdoor activities.
Please send a resume and cover letter to host@splitrock.camp to apply.